FREQUENT QUESTIONS

THINGS TO KNOW
  • PAYMENT: Visa, MasterCard and Discover accepted.  Prices subject to change.
  • NO SHOWS & CANCELLATIONS: Your appointment is very important to us and guarantees your reservation in the salon. Please give us a minimum of 24 hours when canceling or rescheduling your appointment.  No show appointments will be charged 50% of the appointment cost.
  • LATE ARRIVALS:  Thank you for being on time.  We regret that late arrivals will not receive an extension of scheduled service times and will be responsible for full service fees.
  • CHALLENGES: We want you to be happy and satisfied with your services.  Therefore, we ask that you come back within 7 days of your service(s) for any changes you may require.  We do not offer refunds on services, but we are happy for the opportunity to make things right for you.
  • RETURNED CHECKS:  A $35 service fee will be applied to all returned checks.
  • RETURNS:  Unopened items can be returned or exchanged only within 30-days of purchase.  Make-up and brushes are non-returnable.
  • CHILDREN:  We love children…some of us have a few! However, we ask that you make childcare arrangements and not bring your children under 12 years old into the salon.  Even the best behaved children are subject to elements of danger in the salon environment (sharp scissors, hot irons, chemicals, glass shelves, etc.). For children under 12 receiving services, it is required that a supervising adult be present at all times.  Guests under 18 use obtain parental permission before receiving salon & spa services.
  • PEACEFUL ENVIRONMENT POLICY:  For the enjoyment of other guests, we ask that you put your phone on "vibrate" or "off" while receiving services.  Please be respectful of other guests and limit time & volume while talking on the phone.  We ask that you please use headphones while watching videos or playing games on your mobile device with volume.

ABOUT SUNDANCE SALONSPA

ABOUT SERVICES

ABOUT PRODUCTS

Our Ingredient Promise

At AVEDA, The Art and Science of Pure Flower and Plant Essences, we believe that Nature is the best beauty artist of all. This is why we continually strive to increase our use of naturally derived ingredients whenever possible.

Naturally Derived: We define naturally derived ingredients to be those for which more than 50% of the molecule comes from a plant, non-petroleum mineral, water, or some other natural source.

Our commitment to deliver high performance, botanically-based products that are kinder to the planet – which is good for all of us -- goes much deeper than our use of naturally derived ingredients.

For more information, please visit AVEDA website

  • Are any AVEDA Products vegan?

    Although they are not certified vegan or vegetarian, many of AVEDA's products do not contain animal products. However, a few products are made using honey or beeswax.

    Below are the products that contain honey or beeswax. Beeswax: Lip Saver&trade Lip Shine Light Elements Shaping Wax&trade Light Elements™ Texturizing Creame Nourish-Mint™ Rehydrating Lip Glaze Nourish-Mint™ Renewing Lip Treatment Nourish-Mint™ Sheer Mineral Lip Color Nourish-Mint™ Smoothing Lip Color Uruku Lip Pigment Uruku Color Gloss

    Honey: Phomollient™ Pure Abundance™ Volumizing Clay Conditioner Pure Abundance™ Volumizing Hair Spray Pure Abundance™ Volumizing Hair Potion Pure Abundance™ Volumizing Shampoo

  • Do AVEDA products contain gluten?

    From the AVEDA website:

    "At this time we do not have a listing of Aveda products that are gluten free to offer you. We apologize for any disappointment this may cause you. Consumers will find ingredient listings on our packaging, in accordance with US and international regulations, using names which are standard throughout the cosmetic industry. Because of the vast number of raw materials from different sources, it is not possible to guarantee that our products are completely free of any gluten."

    However, after doing some research online, we found a compiled list of products that are wheat and gluten free.

    Note: This is NOT an official list from AVEDA. Please consult the ingredient list before using or buying any products. For further assistance, please contact AVEDA Customer Relations at 1.800.328.0849.

    Below are AVEDA products that are wheat-free:

    Damage Remedy Shampoo, Conditioner and Treatment* (soy & quinoa) (also sulfate free) Brilliant Shampoo and Conditioner* Scalp Benefits Shampoo and Conditioner* (also sulfate free) Mens Shampoo and Conditioner (also sulfate free) Mens Exfoliating Shampoo Dry Remedy Shampoo, Conditioner and Treatment* (corn and soy) (also sulfate free) Rosemary Mint Shampoo* Brilliant Hair Spray Brilliant Anti-Humectant Brilliant Humectant Brilliant Emollient (soy and rice bran) Brilliant Universal Styling Crème Brilliant Spray-on Shine* Mens Liquid Pomade Mens Pomade Mens Grooming Crème Mens Grooming Clay* Mens Firm Hold Gel Mens Shave Mens Aftershave Green Science skin care line* Enbrightenment skin care line Foot Relief 
and Hand Relief* Replenishing Lotion* Refreshing Bath Bar Caribbean Therapy Bath Bar Caribbean Therapy Salt Scrub* Caribbean Therapy Body Crème Makeup – Dual foundations (soy) Makeup – Tinted moisturizers* Makeup – lipsticks* do not contain gluten, but are manufactured in a facility that processes gluten-containing grains All the great Aveda Aromas

    Below are AVEDA products that are gluten-free:

    Brilliant Shampoo and Conditioner Scalp Benefits Shampoo and Conditioner-The Scalp Benefits Shampoo is free of sulfates and is safe for color treated hair. Dry Remedy Treatment Masque-This is the only Dry Remedy product that is gluten free. The shampoo and conditioner contain Hordeum Distichon(Barley) Extract. Rosemary Mint Shampoo is safe. The conditioner contains Wheat Amino Acids. Brilliant Hair Spray Brilliant Anti-Humectant Brilliant Humectant Brilliant Emollient Brilliant Universal Styling Creme Brilliant Spray-on Shine Green Science skin care line Enbrightenment skin care line Mens Shave Cream Mens Aftershave Foot & Hand Relief Replenishing lotion Refreshing Bath Bar Caribbean Therapy Bath Bar Caribbean Therapy Salt Scrub Caribbean Therapy Body Creme Aveda Aromas Dual foundations Lipsticks-do not contain gluten, but are manufactured in a facility that processes gluten-containing grains